At Crown Flora, we are committed to delivering fresh and high-quality flowers to our customers in both retail and wholesale. This Shipping & Delivery Policy explains how our deliveries work, expected timelines, and customer responsibilities.

1. Service-Based Deliveries

• Crown Flora is a service-based vendor and not an e-commerce website.
• Orders are placed and confirmed directly through our official communication channels (phone, email, or in person).
• Delivery timelines and charges (if applicable) are shared at the time of order confirmation.

2. Delivery Areas

• We currently deliver flowers in Bangalore and nearby regions.
• For wholesale or bulk orders, delivery to other locations may be arranged upon discussion.
• Customers outside our standard service areas may need to arrange self-pickup or third-party courier services, which will be communicated beforehand.

3. Delivery Timelines

• Deliveries are scheduled based on order size, flower availability, and logistics arrangements.
• We strive to deliver orders on the agreed date and time, but delays may occur due to:
  • Weather conditions
  • Traffic or transport issues
  • Seasonal flower availability
  • Events beyond our control (strikes, natural calamities, etc.)

In such cases, we will inform customers promptly.

4. Delivery Charges

• Delivery charges (if any) will be clearly communicated before order confirmation.
• Charges may vary depending on distance, order size, and urgency of delivery.

5. Customer Responsibilities

• Customers must provide accurate delivery details including address, contact number, and preferred delivery time.
• If the recipient is unavailable at the delivery location, our team will attempt to contact the customer for guidance.
• In cases where delivery cannot be completed due to incorrect or incomplete details, Crown Flora will not be responsible, and re-delivery may involve extra charges.

6. Self-Pickup Option

• Customers may choose to collect their orders directly from our location in Bangalore.
• Pickup timings will be communicated at the time of order confirmation.

7. Perishable Nature of Products

• Flowers are perishable and delicate. We ensure careful handling and packaging during delivery.
• Once delivered, Crown Flora will not be responsible for wilting, damage, or freshness loss caused by improper storage or handling by the customer.

8. Delayed or Failed Delivery

• In case of unavoidable delays, customers will be informed immediately.
• If a delivery cannot be completed due to circumstances beyond our control, we will work with the customer to reschedule.
• No refunds will be processed for failed deliveries caused by incorrect details or recipient unavailability.

9. Contact Us

For any questions or delivery-related concerns, please contact us at:

📧 Email: crownsflora@gmail.com
📍 Address: Bangalore, India