At Crown Flora, customer satisfaction and product quality are important to us. Since flowers are natural and perishable products, our refund policy is designed to maintain fairness, freshness standards, and operational transparency.
Orders placed through phone calls, WhatsApp, enquiry forms, or direct business communication are processed only after confirmation from both parties regarding product availability, quantity, pricing, and delivery details.
Refund requests may be considered only under the following situations:
Refunds may not be applicable in the following cases:
In certain valid cases, Crown Flora may offer product replacement instead of monetary refund depending on product availability and the nature of the issue reported.
Customers must report any issue related to freshness, damage, or incorrect delivery within 24 hours of receiving the order. Delayed complaints may not be eligible for review.
Approved refunds, if applicable, may take several business days to process depending on the payment method, banking system, or transaction platform used.
Bulk flower orders, customized packaging requests, event supplies, and export-related orders may follow separate refund and cancellation terms depending on the agreement between Crown Flora and the customer.
Crown Flora reserves the right to update or modify this Refund Policy at any time without prior notice.
For refund-related support or order concerns, customers may contact Crown Flora through our official communication channels available on the website.
